• 01508 499276
  • 07850 224805
New Central Garage, The Street, Hempnall, Norwich, Norfolk, NR15 2LP kilbourns@hotmail.com
Home > testimonials hempnall norwich

Ws Kilbourn & Son Testimonials in Hempnall, Norwich

Reviews Autotrader verified

At Ws Kilbourn & Son we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible. But don't just take our word for it, see what some of our customers have to say about us...

  • Hi Mark Thanks very much for a smooth and enjoyable car purchase doing business with you and well worth the two hour drive from Essex. The car is awesome and great to drive. I would definitely recommend you and will definitely look you up again in the future. Thanks again
  • Thank you for your excellent service.
    Hazel & David
  • Dear Mark Sorry its taken me so long to get round to letting you know how were getting on with the car . We are very pleased with the vehicle .It suits us and our needs really well - perfect .The condition is excellent -just as you described ,and we are very glad that we made the trip to Norfolk to buy the car. Thanks for your help and service . Kind regards
    Lara and Gavin
  • Hi Mark Rally happy with car and dealing with you and appreciate your honesty and trust with me. Best Regards
  • Hi Mark Thanks again for today and great to meet you.Your custom was well received and would have no hesitation in coming back (perhaps in six months for that RS!) Kind regards
  • DANNYS NEW FIESTA ECOBOOST TITANIUM TO LEICESTER Hi Mark I would just lik to say that i love my new car i bought off you a week ago its in perfect showroom condition and was a great price .Also the service i recieved was excellent ,i loved the personal touch that you do not get with a main dealer .I drove all the way from Leicester to buy my new car and i am so glad i did ,i would highly recommend buying a car from W.S.Kilbourn & Son and when i need a new car i will definatly be coming back. Once again thank you for your excellent service and honesty Mark and the team.
    Daniel Brewin
  • Many thanks for all your help in sorting us out the FORD Tourneo -We had a great journey back home to Canterbury in it and are very pleased with our purchase. It was well worth the trip to come and see you and your great set up . We are well pleased to have purchased such a low mileage vehicle at a good price and would not hesitate to recommend you. All the best.
    Tudor & Kate
  • Mondeo Titanium X Sport .St Neots Hi Mark ,Just a quick email to say how happy we are ,the car as well as the service we got from you .Very welcoming and a pleasure to do busness with .if you would like to let me know how to complete the feedback for your website i would be happy to do that .Thanks again.
    Riki & Donna Chalkley
  • NEW FIESTA ST 2 local Customer Thanks Mark,I have bought many ,many cars and often,it was as pleasure as having a tooth extracted!!. But it was both reasurring and uncomplicated dealing with Kilbourns and a true pleasure .And by the way,the cars great ,just like wearing a glove. Thanks mate
  • Focus 1.6 Tdci 2014 Many extras Hi Mark its almost 2 weeks since i got my Ford Focus delivered starting to really enjoy it,as you know we had a problem tring to get to see the car but you assured us the car was like new .We are vert pleased to say the car is as good as you said it was.3 phone calls and no fuss the deal was done its nice to find a no nonsense car dealer .if you need to transporta car to Ireland we can also recommend M.V.T. transport like Kilbourns they are first class.Mark we will certainly recommend Kilbourns to friends and family.
    N.D'Arcy Co .Armagh N.Ireland
  • Ka Titanium to Newcastle. I came all the way from Newcastle upon Tyne by train, to buy the Ford Ka (top of the range) EA64MGY. Mark is a pleasure to deal with and a man of his word described the car as it was,100 percent trusted man. Well pleased with the car ,drove cback to Newcastle 320 miles ,would recomend Kilbourns to anyone . Top quality cars thanks,
  • ABARTH 595 Competizone to Nottingham. Sept 2015 Hi Mark. Just a quick note to thank you for all of your help over the Abarth 595 that i recently purchased from you for my son .Needless to say he is delighted with it -what a fantastic little car .This is the fifth car that my family has purchased from you and all i can say is that the six hour round jouney is well worth the effort every time . Thank you again for another pleasing car buying experience . With kind regards . Chris
    Chris Royston
  • Feedback on purchase Fiesta Titanium X 125ps Feb 2016 Hello Mark.Thanks for sourcing my latest car.We are both extremely happy with our latest purchase,this being my second purchase from you . Will recomend you to family and friends in the future. regards
    Janice & Basil
  • Range Rover Vouge SE Jan 2016 Dear All .Just a little thank you for being so helpfull and for your after care when i couldnt work things out on the Range Rover . I have received the extra head phones and once again thank you ,for all your help.Yours is a great garage and has truely wonderful staff. You should all be proud to work there . Many thanks
    Julie Smith
  • Hi Mark Just wanted to email to say how pleased we are with the Ford Toureno we collected from you last week and to thank you for your very professional service .We found the transaction very easy and simple .Thank you again and good luck with the business . Kind regards Jon &Vivien. From Devon.
    Jon & Vivien
  • We just wanted to say a huge thank you for the quality of service we received and the outstandingly good condition the advertised Fiesta was in ...I know you said it was as New but it really was .We saw many examples of similar but none could match the condition of yours !!.We would deal again with you in future despite the 120 mile tripaway. Sincere thanks.
    Vince and James Hyde
  • Hello Mark I want to thank you for sourcing the Audi .I'm entirely happy with the car ,which is the second vehicle I've purchased from you and, as before ,you made the process both pleasurable and hassle free . Kind regards Gary.
    Mr Gould
  • Fiesta Sport Van . Hi Mark , Thank you for your excellent service ,when purchasing my fiesta van, it was a pleasure to deal with you .I thank you for trusting me , and handling everything for me .I would highly recommend you and your company. Regards Gavin.
    Mr Gavin Barber
  • Good Morning Mark I just wanted to provide you with some good feedback ..I am loving the car so far ! its such a great drive! and more importantly, the sound system is awesome. Anyway, thanks again it was a pleasure dealing with you. Kind regards Marc.
    Marc Gridley
  • Morning Mark. Arrived home to Scotland safely and car drove perfect . I have one happy wife she is delighted with the car. Even people passing my drive have complimented me in the car as it really suits the magnetic grey.it was worth the journey to deal with you as you were very pleasant to deal with.The cars condition was exactly as you described it and really was brand new having only 21 miles on the clock with a great saving on a new car especially with the number of extras added to it . The tank of fuel was also a nice touch as I have never had that before when purchasing a car .I will happily recommend you to anybody I know who is looking for a quality car ,as the cars seen at your garage all appeared to be in very good condition. Thanks again Sandy.
    Sandy Cruden
  • My Experience. Excellent service from Mark and also a special mention to Gary they both make the experience of buying the car enjoyable .
  • Lovely Old School Values and Garage. Which is a gem .Very nice garage ,no pressure at all from Mark when we were there . Let us look around the car unaccompanied and go for a test drive by ourselves which was nice, Really competitive pricing as well definitely recommend.
    Ian Plillips
  • SIMPLY EXCELLENT.Brilliant garage that knows all about customer service and delivering excellent cars.I would definitely use them again without any hesitation.
    Mike Sundercombe
  • Exactly how buying a vehicle should be. Vehicle proved to be exactly as advertised with no surprises . Vehicle was fairly priced and all documentation in order to enable efficient purchase. Far less stress than buying privately.
    AK17GU_ Geoff Shore
  • TOP NOTCH IN QUALITY ,CARE AND CONSIDERATION.So without hesitation we would highly recommend this garage for old fashioned quality service that we certainly appreciated.
    David Sadler B-Max Jan 2018
  • Friendly people good service.Very happy with our new car,Will use again.
    Craig L
  • Fantastic service.Friendly helpful staff ,who made the purchase of my new vehicle effortless.
    Rebecca C. Grand C-max
  • Old fashioned family business.Mark and his team very helpful Car as described could not of got better car or service. FIVE STARS .
    David J . Jaguar F Type 5.0
  • A1 -First Class Customer Service. Looked at two dealer fourcourts , with "test drives"prior to calling Kilbourns to check on vehicle availability at about 16.00 on Thursday. Saw car ,test drive and purchased, before 17.30.Took delivery on Saturday morning .Excellent customer service shown throughout including private vrm transfer. No names but well done Kilbourns.
    Dave C. Kuga Titanium Feb 18
  • Brilliant family ran garage.Most genuine dealer i have ever done business with.Very reasonable,polite and felt welcoming.They made everything easy and took time with me to make sure i had exactly what i nneded and knew all the information about the car .This is a proper run family garage.
    Sam Fiesta ST Mountune
  • Very helpful, car in great condition exactly as described.Vey pleased.
    Joe N. Fiesta Auto Titanium
  • Surpassed all my expectations. Made to feel really special .Definitely the most superior dealership I have purchased a car from.
    Peter H .Focus Auto May2018
  • Excellent service, no pressure to buy, we felt we made our own informed decision rather than coming under salesman pressure. They have an eye for premium low mileage vehicles at significant savings over the new price.
    Roger M ,S-Max Vignale May2018
  • Having seen a number of cars on the web in which we were interested, called to arrange a visit the next day .When we arrived we received vert friendly and helpful service. After a test drive we decided to buy the car. A bank transfer made ,Tax was arranged for us and a top up of fuel and full description of the various controls and we were ready to go .All in all an excellent transaction. Would recommend Kilbourns to any future buyers.
    Raymond B.C-Max Titanium
  • Its a no pressure ,pleasurable experience. Lovely free and easy viewing, very knowledgeable about Ford cars.
    Roger .T. C-Max Titanium X ,August 2018
  • I have had my car repaired and serviced at this garage for over 10 years . The work has always been thorough and professional ,and the customer service second to none . I recently asked the dealer principal to source a Focus ST with a particular spec .He spent time discussing what I wanted ,where he obtained his cars from and how long this might take .The car he obtained was low mileage ,the colour I wanted and outstanding in every respect .I can thoroughly recommend W.S.Kilbourn & son to anyone wanting prompt ,friendly and professional work carried out ,and if you are thinking of changing your Ford ,why take a chance elsewhere when you can get the very best here.
    Paul G Outstanding customer service.
  • Hi Mark just wanted to say a big thankyou for sourcing the fantastic Edge Sport ST Line .This is the fifth vehicle I have purchased from W.S.Kilbourn & Son since buying a Sapphire Cosworth back in 1997 .I have nothing but praise for all the staff at this excellent garage , they have always given me a first rate service and nothing is to much trouble for them. Kind Regards Andrew.
    Andrew J. Sept 2018 Ford Edge
  • Really happy with the service I received, very helpful staff would recommend buying a car from them.
    Fiona W . Fiesta Sept 2018
  • Mark was a great guy to deal with. No pressure selling by him. Just good old fashioned friendly service. I would certainly buy from him again in the future if he had the vehicle I wanted.
    Rod R Fiesta ST LineX Dec 18
  • Car was exactly as described and very satisfied with purchase . Very good service from the garage as had been very helpful when I had to ask him to put car aside until I could travel down from the Highlands
    Kathleen G Focus titanium X Dec 18
  • The owner was amazing. He listened to what I wanted and to how I wanted to pay for it.i turned up right before closing and I was still allowed to take the car out for a test drive. Couldn't have asked for more . Defiantly recommend.
    Nathan E .Why go to the city ?
  • Surpassed all my expectations. Made to feel really special. Definitely the most superior dealership I have purchased a car from.
    Peter H
  • Good friendly staff . Fair trade in price .spent time on new car.
    John C March 2019
  • Excellent service . from the first phone enquiry to driving home my new car .I had already sold my car but it was no trouble to them to collect me from Norwich train station and drive me to Kilbourns, where my new car was waiting for me in immaculate condition-thank you to the gentleman who cleaned it three times between rain showers. Having experienced a woeful service of a previous purchase.
    Claire T . Fiesta Active X
  • Friendly, caring, local service. Couldn't recommend more highly Delighted with purchase and everything transparent .Even sorted finance in a jiffy.
    Jeremy F. Transit custom Bus
  • A very friendly local garage, I wasn't pressured into buying a car which makes a pleasant change, all my questions were answered to my satisfaction without me feeling like a 'silly woman' for asking them. I will happily recommend them to anyone!.
    Linda G . April 2019
  • Very good personal service from an old school dealership.
    Paul E May 19 Ranger Wildtrak
  • Nice company to deal with . Very pleasant non pushy, friendly experience and a great quality car too,
    Keith F May19 Galaxy 4wd
  • From the very start it was a very relaxed process with no pressure in making a decision .Everything about the car was explained to me . I was given a fair price for my trade in ,and my plate transfer handled . I am very impressed with their sales . Thankyou
    Karen B Aug 19 Fiesta ST LineX
  • This is our 3rd Car from Kilbourn's As always no pressure sale and a great trade in price. I would like to add ref servicing over the years and look forward to having this car serviced by hiss staff in the future.
    Basil C Fiesta Active X Oct 19
  • The garage was an absolute pleasure doing business with, the car was presented like a new car, also I was able to view it inside a dry carpeted showroom and take as long as I liked to make up my mind, great price good part exchange price well worth the 3 and a half hour trip I had to make from Yorkshire
    Claire Fiesta Titanium x Nov 19
  • Just brought a Ford Ranger from Mark. I travelled up from the Isle of Wight. Well worth it as the vehicle was exactly as described. All of their vehicles were well photographed and you can believe Marl when he says he personally selects the best vehicles. Would defiantly recommend W S Kilbourns.
    James Y Ranger Wildtrak Nov 19
  • no high pressure sales experiences - allowed to view the vehicle independently and encouraged to have a test drive. The owner is always polite and a pleasure to deal with.
    Chritopher B C-max Nov 19
  • Very nice and helpful, no hard sell at all, Happy to answer numerous questions and happy to fit with payment and collection dates to suit.
    Susannah S Galaxy Dec19
  • Kilbourns provided great service, very friendly and professional.
    Gareth F Tranist Custom
  • We had a great experience friendly and explained everything we needed to know.
    Paul R ,Ranger Wildtrak Dec19
  • The best car dealers I have ever dealt with. Honest and down to earth. Everyone involved was so friendly.
    Rob W. Mar 7
  • Can't praise the service enough. Fantastic start to finish. From my intial enquiry, the service has been amazing. Helpful, knwoledgeable and professional. Also love my car!!
    Barbara L. Jun 10
  • Very relaxing and no pressure punches, nothing was to much trouble and the vehicles were high class and quality.
    Timothy A. Jun 10
  • Buying from a small trader is a much more relaxed experience with no pressure to buy the usual additional items. I brought my first car 40 years ago from Kilbourn's and have continued to buy cars regulary from them since.
    Paul C. Jun 10
  • Just picked up a focus Vignale Automatic Estate from Kilbourn's, a joy to drive. I've had several cars from Mark over the years and been happy with them all. Good honest friendly service as alawyas thankyou.
    John H. Jun 17 Focus Vignale
  • Pleasent and efficient. Purchase of next car and part exchange worked smoothly with no problems. Many thanks.
    John H. Jul 3
  • I had been looking for a nice Range Rover Autobiography for a while when i saw one on autotrader at Kilbourns. I made intital contact via email and got a promt response from Mark. We subsequently spoke on the phone and I found him helpful and accomadating. As I lived some distnace away I felt I had to trust what I was being told before the journey. I was reassured enoigh to make the trip. I had a good part exchange valuation, which was honoured, and the vehicle I came to see was immaculatley presnted. The dealership was smart and clean...and complied with COVID-19 requirements! I was treated as a valued customer and the service was seamless. An especially nice touch was a gift of local dressed crab thats I put in the Rangie's fridge and enjoyed the following day.! I can wholeheartedly recommend Kilbourn's as a quality, trustworthy and proffesional trader. Although I do live on the other side of the country I would travel there again in future. I'm very pleased.
    Gary D. Jul 26 Range Rover Autobiography
  • Fantastic servuice, extremely friendly and helpful staff, car was presnted to me in excellent condition, looks and drives like new, I would highly recommend this company!
    Andy A. Jul 24
  • Helpful and professional service ,could not have asked for more.
    Margaret D. Dec 20
  • Friendly and helpful.Really genuine and helpful, honest and trustworthy saleman in times where we wood normally be able to view the car first hand.I asked about the car and its condition and when i came to pick the car up i wasnt disappointed.
    Jayson M. Dec 20
  • First class service.Excellent service, made us feel comfortable. very informative,i would highly recomend.
    Caroline N. Kuga. Dec 20
  • Freindly owner, no pressure at all. Very cleanwell prepared cars in a well established garage. Nothing to much trouble. A pleasure to deal with.
    Stephen .K. Kuga Jan 21
  • Couldnt Fault anything.Excellent. service was first class, made to feel a valued customer
    Susan .T. Jan 2021
  • A very pleasant, professional experience. The purchase went very smoothlyin all respects. A very friendly, genuine dealershipthat we would thoroughly recommend .Jane and Robin.
    Robin W. Kuga ST .Jan 21